7

I present 3 questions - all are looking for ways to accomplish a task, but do not really specify a specific issue they are running into, just curious as to whether its possible or how to approach.

One was closed as off-topic, the other two were not.

Should all general how-to inquiries be closed as off-topic?

And, the corollary, what is the proper way to ask general inquiries on how to approach an issue, or whether something is feasible?

Q1: Using a flow, can you post in Chatter on behalf of another user

Q2: How to Auto Pause/Save Flow Interview when browser window is closed accidentally

Q3: Send public forms to your Contacts

8

My guess is you're refering to the following close reason:

Questions on problems in code you've written must describe the specific problem and include valid code to reproduce it. For help writing short, self-contained syntactically-valid examples

None of these questions are about code except for Send public forms to your Contacts which kind of is, kind of isn't, the OP is really asking about his approach and not code itself. Personally, I disagree with this close vote because it isn't asking about code.

To answer your question:

Should all general how-to inquiries be closed as off-topic?

I would say no. The kind of answer you get should be based on the question you ask. For instance:

Example 1

How do I send an e-mail to the Account Owner of a new Account?

A perfectly fine response would be:

You could use a workflow to do this.

Without going into detail as to how to create a workflow, define the criterea, create the E-mail Action etc... This would be a reasonable answer.

Example 2

Whereas if someone said something like:

I've tried to create a function that adds two numbers together, but it doesn't work! What's wrong with my code?

public static void Integer addNumbers(Integer a, Integer b) {
    Integer result = a + b;
}

We'd typically go into what they've done wrong and what they need to do to fix it.

Your code works fine, but you need to return the result! You could add in under the line Integer result = a + b, Return result;, or you could do something like below:

public static void Integer addNumbers(Integer a, Integer b) {
    return a + b;
}

This I suppose, is the most common type of question we get.

Example 3

I've got a function that should return two numbers added together, but it's not working! Help!

That's when...

Questions on problems in code you've written must describe the specific problem and include valid code to reproduce it. For help writing short, self-contained syntactically-valid examples

... Comes into force. The user here is asking about problems with their code and they haven't provided it for us to help them.

Of course, in this case, you'd give them a bit of time to provide that code before the question gets closed but I think you get the idea.


To summarise, I have absolutely no problem with people asking general "point me in the right direction" questions, so long as the answer points them in the right direction and the the OP doesn't expect the entire process/code written off for them.

Those are my thoughts anyway! (:

  • 2
    You guess correctly, I thought the post that was closed was a reasonable inquiry, and was happy to answer. Later I found that it had been closed, and given it was similar some other similar questions I had seen, I thought to write this post. – gorav Jan 13 '17 at 20:24
6

Generally speaking, good questions will have very few, direct answers. It doesn't really matter if there's code or, depending on circumstances, prior research, if the question can still provoke a concise answer, and even more so if there are only a few resources that answer said question; sometimes there are some obscure things that are simply hard to research, so if we get a question like that and someone knows, we should give the question a chance to get some answers. In those cases, you might suggest an edit or that the poster make an edit, but it's not necessarily worth a close vote.


Let's look at the questions you linked:

Using a flow, can you post in Chatter on behalf of another user

They admit that they know of an alternative method, but they've apparently done their research (e.g. "I know that..." suggests that they're not just shooting in the dark). Also, there's an answer that's correct, and accepted. The question may have been borderline, but it had a great answer that could help other people.


How to Auto Pause/Save Flow Interview when browser window is closed accidentally

This is a common question, and while we're not in the business of just handing out answers, if you've ever tried to research this topic, there's really nothing out there that helps. As far as I know, this answer is probably the only the reasonable suggestion out there on the Internet. Flows should be more friendly by saving data temporarily automatically, but they don't. So we need a solution.


Send public forms to your Contacts

The user is asking if the approach will work. They're simply looking for validation, which is pretty much a yes, or a "no, and here's why". There's no room for a ton of different answers. Gorav answered this one, and even included a link to a blog they they wrote about a similar situation. Excellent answer, and I don't think we can really fault the question to the point of closure (and it's now at 4 re-open votes, too, so I'm not alone on this). And the answer was also accepted. This question could use some help, but was definitely not worthy of the close votes it got. We've had questions far worse than this not get closed.


The point is, we shouldn't necessarily get stuck on the letter of the rules, merely the spirit of the rules. Our rules are meant to provide some minimum quality and usefulness to our existing users, as well as new visitors. We should definitely spend more time making edits to questions to clean up grammar, formatting, and so on, but have questions of varying quality that are acceptable in terms of provoking a few direct, high-quality, fact-based answers.

We want everyone to join us over here on SFSE, and we're not going to do that if we just close-vote anything that doesn't meet the exact criteria. We should strive to instead edit questions that are borderline, provide comments for new users to give them a chance to salvage the question, and definitely help users that have asked the same related question multiple times; they're trying to follow the rules, but they don't know what they're doing wrong, and we just close-vote them into oblivion, we'll end up being the poster children of scathing blog posts like this one.

I don't want SFSE to be the site that:

[...] hates new users

[...] also hates most other users

because of

The reign of privileged trolls

Do we want to be labelled as a group of trolls? I certainly don't. I put a lot of thought and effort in to each question and answer, and I want everyone to feel included. You'll notice I don't have a ♦ next to my name. I'm not a moderator because I'm more useful answering questions. We all have a role here. My reputation is not a privilege, it is a responsibility, and one that I take very seriously.


Okay, so we should be closing fewer questions, and focusing on improving the quality of questions and answers. Our focus should be bringing those questions that are "just under" the bar of quality that we accept up to an acceptable level, especially for new users. That still leaves the original question: what should we close?

We should close questions that are opinion-based. Period. We are not interested in promoting one product over another, or promoting one perfectly legitimate method of coding over another perfectly legitimate method of coding. We're not here to sway the market, but to help users, administrators, and developers have a better Salesforce experience. We should always recommend doing research and not just asking a bunch of random people which is better; we're biased based on our prior experience with certain products, vendors, etc.

We should close questions that clearly have no business being here. While we dabble in JavaScript, HTML, and CSS, questions should be evaluated based on their relationship to Saleforce. A C# question about why the Salesforce API throws an INVALID_SESSION is acceptable, but a C# question about sorting a collection is not, even if the collection being sorted came from the Salesforce API. If you can replace the Salesforce-specific region of code or the question with any other alternative generically (e.g. sorting a random collection of numbers), then it most likely belongs on Stack Overflow, because it'd be more useful to have it there (it'll get more attention, and better answers).

We should close questions that are clearly just spam as well. If they're asking about dating, selling some dubious product online, etc, we don't need that here. We're not someone's free advertising. We want our content to be relevant to random Google users and Hot Question list visitors. We're getting on that list a lot more frequently these days, and we should definitely put our best foot forward.

Before voting to close, we should simply look at the merit of the underlying concept of the question. If the question could be a good fit here, let's try and get it up to our standards, if we can do so with a minimum of fuss. Often, all it takes is a comment asking for a screenshot, code, or some minor clarification. Otherwise, if it's beyond salvaging, just hit that close link, and let's clean up the clutter.

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