20

How do you compare Salesforce Stack Exchange vs Official Salesforce Developer Forum? Is stackexchange more for people who were previously developers in other areas (i.e. Java) while the official developer forum is more for people who are simply new to development (like myself)? I find it a bit confusing that there are 2 forums that seem to do pretty much the same. Would really appreciate to hear thoughts from anyone who has figured it out.

Also, which forum is better for posting developer questions? Or should I just post my questions in both and see which one gets a response faster?

migrated from salesforce.stackexchange.com Feb 25 at 4:19

This question came from our site for Salesforce administrators, implementation experts, developers and anybody in-between.

22

These two sites serve the same purpose but approach the solution in different ways.

The StackExchange site being a Q&A environment where community members vote on the best answer to the question.

The Developer forum is also a Q&A site, but it is conversationally threaded.

  • If you are looking for free, open-ended discussion and back-and-forth debate, the developer forums are your choice.

  • If you are looking for an authoritative answer for a specific question vetted by our community of experts, Salesforce Stack Exchange is your choice.

  • 2
    Great point! Developer Forum is more like an open-ended discussion! While, SSE is answer focused. Thank you for boiling it down to this. Another, BIG difference I feel is that SSE is super gamified (i.e. badges, permission, hierarchy) while in Developer Forum's accumulate points without any "special permissions/awards". – Seyitbek Mar 1 at 19:15
8

Here's a few thoughts about how developers ask for and receive help. I would include the developer forums, SFSE, and I would also add a third: Trailblazer Community.

Salesforce Developer Forums

Once upon a time there was a developer forum. This was founded and continues to be run by Salesforce. It is what it is, as has been stated, a discussion-based forum to answer questions. It has a some degree of moderation by Salesforce, and it is also monitored officially by Salesforce developer support. If you have no other relationship with Salesforce, it is the only official developer support channel available. It is, by and large, a developer-only forum, although some Admins to come there, and there are many point-and-click questions due to the nature of Salesforce.

Salesforce StackExchange

Then one day a few community members got the brilliant idea that there was enough of a unique purpose that a Q&A site run on StackExchange would work well for Salesforce. This is especially the case as StackOverflow is really primarily a general-purpose coding Q&A, and there's certainly a fair amount of non-coding questions mixed in with the coding ones anytime you need to resolve something with Salesforce. So those kind folks started up a beta for salesforce.stackexchange.com. Several thousands of questions and answers later, we had proven ourselves to be worthy of a full-fledged stack, and the rest is history. While there are Salesforce employees who participate here (myself included), there is no official support for this channel, and all moderation is performed by the community. Salesforce tries to let this channel remain independent of any Salesforce influence (apart from the odd branding question now and again). Occasionally, to ensure there is good content in this site, we at Salesforce proactively communicate about things with salesforce.stackexchange.com, such as the recent LWC launch.

Trailblazer Community

A third, and less well known place for developers to ask questions is the Trailblazer community. While I suspect adoption of TBC is a lot lower amongst developers than Admins, and it is not really used as a general purpose Q&A channel, it is often used as a way for product teams to officially communicate with developers about developer features. Lightning Platform team (Aura, LWC, ect.), Salesforce DX, APIs, and plenty of others have opened up Chatter groups in TBC to keep a more direct relationship with developers in the community.

My Opinion

I know of developers that use both, some developers prefer developer forums, and others SFSE. I think this is kind of a matter of taste at this point. Some people just don't dig StackExchange as a way to work. I have heard others express having been turned off by either StackOverflow or other StackExchange sites to the effect that they feel too burned to try this one. (I would argue that we're nicer here, at least I really sincerely hope we are!)

Whether you use SFSE or Forums, I would still recommend people get to know the product Chatter groups in TBC, or at least take a walk through there and see if any of the features you use a lot have teams there. Just as a for instance, there is a group for Lightning Components Development.

  • 1
    Now we just need a website that can integrate all three into one to make the developer's life super easy. – gNerb Mar 6 at 18:52
  • 1
    yes - I use Trailblazer Community for Platform Events - very good response from PM – cropredy Mar 8 at 0:31
  • My tuppence: I find that I get a lot more traction and useful information from Stack Exchange than I do in the developer forums. I also find searches seem to work better on Stack Exchange. – Phil W Mar 8 at 0:41

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .